Terms and Conditions
General Booking and Sales Terms and Conditions
Article 1 - Purpose
These general terms and conditions set out the rules for reservations and stays at Le Pont Du Roy, a B&B in Besse-et-Saint-Anastaise, in the department of Puy-de-Dôme, France.
They apply to reservations made directly with the accommodation, including via the website and online booking system.
Article 2 - Identification of the undertaking
Official company name: Le Pont du Roy SAS
Trade name: Le Pont Du Roy
Address: 2 Rte de Clermont 63610 Besse-et-Saint-Anastaise
SIREN number: 842 014 961
Phone: +33 7 74 22 59 18
E-mail: [email protected]
Article 3 - Reservation
A reservation takes place according to the terms and conditions stated on the website or agreed directly with the accommodation.
The customer checks the stay dates, the number of people, the chosen room and the total price before confirming.
The reservation becomes final once the accommodation has confirmed the reservation and the required reservation and payment formalities have been completed.
The customer receives a confirmation via the agreed communication method.
Article 4 - Prices
The prices are shown in euros and inclusive of VAT when regulations require it.
The overnight rate includes breakfast according to the formula offered for the reserved room.
Any additional services, including evening meals, will be charged at the rates communicated to the customer prior to the reservation of these services.
The tourist tax (taxe de séjour) is, where applicable, stated separately and charged according to the applicable rules.
The price confirmed at the time of reservation applies.
Article 5 - Payment terms
A deposit will be requested upon reservation, in accordance with the conditions previously communicated to the customer.
The amount or percentage of the advance is: 30%.
The remaining balance is paid on site, at the latest upon departure, unless otherwise agreed in writing.
Accepted payment methods: CASH, BANK CARD, BANK TRANSFER, Holiday Cheques (ANCV).
Cheques are not accepted.
Article 6 - Arrival and departure
The usual hours are:
Arrival: from 4:30 PM to 9:00 PM.
Departure: no later than 10 o'clock.
The customer is requested to communicate the expected time of arrival in advance.
An arrival outside regular hours must be arranged in advance.
Article 7 - Services
The stay includes accommodation and breakfast according to the confirmed reservation.
Evening meals and other additional services may be offered subject to availability and the conditions communicated in advance.
Special requests must be made in advance. They are accepted only after the accommodation has confirmed them.
Article 8 - Cancellation and amendment
The cancellation and amendment rules are set out in the separate document 'Cancellation Terms', which will be made available prior to the final reservation.
Any cancellation fees are dependent on the period between the cancellation and the arrival date and on the conditions accepted at the time of reservation.
A request for modification or cancellation is sent to:
The date and time at which the request is received determine the applicable cancellation period.
Article 9 - Non-arrival and early departure
When a customer does not show up and has not cancelled the reservation in advance, the financial conditions communicated and accepted at the time of reservation apply.
In the event of early departure, the amounts due will be determined in accordance with the accepted rate conditions and applicable legislation.
Article 10 - Obligations of the customer
The customer undertakes to respect the house rules and to use the accommodation and facilities carefully.
In the event of damage that can be attributed to the customer, a reasoned compensation claim may be made within the legal limits.
Article 11 - Complaints
Complaints about the stay can be submitted by email or by letter via the contact details in the legal notices.
We strive to reach an amicable solution together.
Article 12 - Applicable law
These terms and conditions are governed by French law.
In the event of a dispute, the parties first attempt to find an amicable solution. If this fails, the statutory rules for the competent court apply.
Article 13 – Acceptance
These terms and conditions will be made available to the customer before the reservation is confirmed.
The customer is requested to read the terms and conditions and agree to them before the reservation becomes final, insofar as this acceptance is required.
Last update: 28-10-2026